125% Satisfaction Guarantee
We at Holder’s Pest Solutions pledge to set the industry standard for integrity. We will deliver superior quality service and state of the art pest solutions to our clients.
We realize the key to your overall satisfaction and ultimately your enthusiasm with your service experience lies with our company. We believe it is directly dependent upon the quality of people and workmanship we provide to you. Our goal is to build client and brand loyalty earning us the opportunity to retain your business and trust for all your pest management needs, long into the future. This is why I am pleased to offer you our exclusive guarantee:
After the first 90 days, you will be completely satisfied with your service experience with Holder’s Pest Solutions, or we will refund 125% of all fees paid during that period. In addition, we will immediately release you from all obligations regarding your service agreement/contract upon your request.
Holder’s provides superior service and quality pest management solutions built on integrity for all commercial, industrial and institutional facilities, as well as homes and multi-unit housing properties.
Holder’s is a client-driven organization with a focus on meeting and exceeding our clients’ expectations.
When you partner with Holder’s, our team goes to work creating a relationship that is a true strategic partnership. Our goal is to retain your business long into the future by providing the best service, reducing your risk and protecting your family, investment or brand.
Holder’s is part of the most extensive group of technical experts in the industry — internationally recognized in the pest management industry for being leaders in research, training and education. As a Holder’s client, you can expect:
- Technical expertise
- A service program supported by a vast network of knowledge
- IPM service specialists trained in the most advanced pest management techniques
Consistent Communication And Documentation
As an innovator in providing unparalleled pest management solutions, Holder’s utilizes a proprietary, electronic data reporting system called RapidTrax®. RapidTrax provides you with a wide range of options for communication, documentation and monitoring of your program’s effectiveness. These include:
- Electronic service reports
- Web-based data reporting
- Triggered deficiency notices
Our Quality Standards Guarantee Performance
We ensure the exceptional quality of our service through a strict adherence to an established set of performance standards. These standards are upheld by all our employees, and verified by our Quality Assurance Department. The Quality Assurance Department employs full-time auditors with years of experience in the pest management industry. They perform regular client satisfaction phone surveys, annual corporate reviews, ongoing quality audits and reviews of those audits for our clients, big and small.
“He’s prompt and extremely professional, making sure to speak with either myself or my engineer before leaving to ensure there haven’t been issues since his last visit.”
-Holly B, Houston, TX
“We are not only satisfied with your service, but also appreciate your staff. Walter really does a good job during treatments.”
-Alice C, Houston, TX
We are a Proud Choice Partners Approved Vendor
Choice Partners purchasing cooperative offers procurement and contract solutions to meet government purchasing requirements. Contracts are legally and competitively bid. As a co-op member, you may use Holder’s contract #14/02CG-01 to facilitate your procurement needs.